Papaya pool party

OVERVIEW

At Mondo d.o.o., we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that innocent is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

This policy, provides you with information about:

• how we use your data;
• what personal data we collect;
• how we ensure your privacy is maintained; and
• your legal rights relating to your personal data

HOW WE USE YOUR DATA

General

Mondo d.o.o. uses your personal data:

• to provide goods and services to you;
• to make a tailored website available to you;
• to provide you with advertisement according to your interests; but you can contact us at any time, in written form via email to dataofficer@papaya.com.hr and ask to remove you from our mailing list;
• to manage any registered account(s) that you hold with us;
• to verify your identity;
• with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
• to enable Mondo d.o.o. to manage customer service interactions with you; and
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute), but limited only to the necessary information that we are required to provide.

Promotional communications

Mondo d.o.o. uses your personal data for electronic marketing purposes (with your consent) and may send you newsletter to update you on the latest Papaya club offers.

Mondo d.o.o. aims to update you about products & services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

• changing marketing preferences via your Mailchimp account;
• making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
• contacting Mondo d.o.o. via the contact channels set out in this Policy.

Web Banner Advertising

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.

These advertisements are provided by Mondo d.o.o. via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies here). 

Mailing lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about our services/products you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are. 

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at info@papaya.com.hr

We don't rent or trade email lists with other organisations and businesses, we use your personal data limited to necessary information for the required purpose, and only for our needs. Even in our company not all employees have the access to your data, but it is restricted only to Data Protection Officer and employees he authorizes, so we will give our best efforts to keep all personal data confidential.

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, delivery and marketing service providers.

Mondo d.o.o. only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Mondo d.o.o. and to you, and for no other purposes.

Other third parties

Aside from our service providers and the Data Protection Officer, Mondo d.o.o. will not disclose your personal data to any third party nor to other Mondo d.o.o. employees (other than authorized employees), except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes. Also when someone visits www.papaya.com.hr or any other subdomain we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We may share your data with:

• credit reference agencies where necessary for card payments;
• governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers.

We are using these third party services:

• Mailchimp
• Google Analytics
• WSPay
• Facebook Pixel
• Facebook
• Twitter
• Instagram
• Bugsnag
• Mailgun
• AWS S3
• Olark
• AdRoll

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

Information from Other Sources

We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our partners, advertisers, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.

To Whom We Disclose Information

Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances.

Recording and photographing

Surveillance cameras recording

By accepting our Privacy policy, you accept that our all facilities are under audio-video surveillance for security purposes, and recordings may also be used for security causes, if it is necessary or requested by authorities.

Promotional recording and photographing

By accepting our Privacy policy, you also accept the possibility of being photographed at the club Papaya or at the Hostel Moon Rocks (beach area). Photos shall be used for promotional and marketing purposes and can be published on social media and our website. You can contact us at any time, via email to dataofficer@papaya.com.hr and ask to remove published photo if it shows you in person.

Wi-Fi usage

By accepting our Privacy policy and connecting to wi-fi in our facilities be aware that Mondo d.o.o. does not control, nor is it in any way liable for, data or content that you access or receive via the wi-fi Service. The Internet contains unedited materials, some of which may be sexually explicit or offensive to you. Mondo d.o.o. is not a publisher of third-party content that can be accessed through the Service and is not responsible for any opinions, advice, statements, services or other information provided by third parties and accessible through the Service. You are responsible for evaluating such content.

Personal data submitted by you in the registration process is subject to this Privacy Notice.

If you do not agree to the terms of this Privacy Notice, do not use the Service.

Service Providers

We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

Law Enforcement, Legal Process and Compliance

We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

Ticketing Data

When you purchase a ticket (or tickets), merchandise, VIP table voucher through the Papaya club venue or online your name, address data, email and contact number will be stored in our database. You may, purchase a ticket (or tickets) in person without supplying the aforementioned personal data. Please be assured that we do not share your personal details with any other company without your consent.

Change of Ownership

Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Access, Correction, Deletion

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the https://papaya.com.hr/info section. At your request, we will have any reference to you deleted or blocked in our database.

Wherever possible, we will ask for your prior consent for collecting and processing your personal data, which you can always deny. You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.

At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact Mondo d.o.o. Data Protection Officer via email dataofficer@papaya.com.hr or via phone call to +385914629302.

This provision does not apply to Personal Data that is part of Client Data. In this case, the management of the Client Data is subject to the Client’s own Privacy Policy, and any request for access, correction or deletion should be made to the Client responsible for the uploading and storage of such data into the Service.

Wifi social login at the Papaya club

When you use PAPAYA CLUB Wi-Fi we may collect data about:

• your device;
• the volume of data which you use;
• the websites and applications which you access
• your usage by access time, frequency and location; and
• your social login or e-mail address

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Janja Barnjak at dataofficer@papaya.com.hr or via phone call +385914629302

What are? / How we use Cookies

We use cookies to help identify you when you visit our store and to customize your experience. The cookie contains a randomly assigned user identification number, the country where you are located, and we may track where you came from, and how you browse our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.

If you have any further questions regarding the content of this privacy policy please contact us directly at info@papaya.com.hr.

Changes and Updates to this Policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

How to Contact Us

Please contact us with any questions or comments about this Policy, your Personal Data, our use and disclosure practices, or your consent choices by email at dataofficer@papaya.com.hr. If you have any concerns or complaints about this Policy or your Personal Data, you may contact Mondo d.o.o. Data Protection Officer Janja Barnjak by email at dataofficer@papaya.com.hr

Shipping Fees and Policies

Shipping fees are calculated based on orders with more than one main item, shipping fees may vary and you may be subject to additional shipping charges which you would be notified of prior to us billing your credit card. Oversized products may be subject to additional shipping fee.

Papaya.com.hr (Mondo d.o.o.) will always make every attempt possible to deliver product (s) ordered on time. Papaya.com.hr (Mondo d.o.o.) is not responsible for any delays that may be caused by affiliated shipping carriers. Papaya.com.hr (Mondo d.o.o.) bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.

While executing on line purchase, customers accept charging of their credit cards.

With the purchase of event tickets there is no shipping thus no shipping fee applies. There is only charge of credit card fee. Tickets are e-tickets which shall be delivered to customers via e-mail and are exchangeable at the venue for proper festival ticket/wristband.

Tickets are not transferable. Only the person whose personal data are written on the confirmation of purchase can exchange it for festival ticket or wristband. According to that, all customers must have a printed confirmation of purchase and have a valid picture ID which corresponds to the purchaser name on the confirmation of purchase.

Invoices for tickets and VIP tables shall be sent to customers via e-mail.

Papaya.com.hr (Mondo d.o.o.) shall not bear any responsibility if the customer gives wrong or invalid e-mail address.

Return Policy/Procedures

Papaya.com.hr (Mondo d.o.o.) will accept a return only of damaged goods. For all event tickets all sales are final and no returns are possible. All returns are subject to a minimum restocking fee of 5% of the total transaction charge. Returns are processed in the order in which they are received.Return processing may take up to 7 business days from the time your return is received. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card, account. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we cannot resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.

If you have any further questions regarding the content of these shipping and returns policies please contact us directly at info@papaya.com.hr.

Cancelation Notice

Papaya.com.hr (Mondo d.o.o.) is not responsible for any one sided cancelation of acts or artists from the side of artists or their management.

Club Papaya (Mondo d.o.o.) reserves the right to change the program, dates and make other changes without prior notification.

In the case of event/act/festival cancelation from the side of the artist or for any other reason whatsoever, customers that purchased the ticket via papaya.com.hr cannot ask for the refund.

Papaya.com.hr (Mondo d.o.o.) is not responsible in any way nor is obliged to refund any purchases due to any reasons which result in event/act/festival cancelation.

CONDITIONS OF USE

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions including Conditions of use, Privacy notice and Shipping & Returns. Your placement of an order online indicates your acceptance of these terms and conditions. Papaya.com.hr (Mondo d.o.o.) reserves the right to make changes to this site and these terms and conditions at any time.

Copyright and Trademark Notice

This site is owned and operated by Papaya.com.hr (Mondo d.o.o.). All materials appearing on this site, including but not limited to text, design, logos, graphics, and images may be the sole property of Papaya.com.hr (Mondo d.o.o.). The content of this site may be used only for the purpose of shopping or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of Papaya.com.hr (Mondo d.o.o.). All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and limitation of liability

To the fullest extent possible pursuant to the applicable law, Papaya.com.hr (Mondo d.o.o.) disclaims all warranties, expressed or implied, with respect to products sold on the Papaya.com.hr (Mondo d.o.o.) website, including but not limited to, merchantability and fitness for a particular purpose. Papaya.com.hr (Mondo d.o.o.) does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the site or on any sites linked to this site. You agree that the sole and exclusive maximum liability to Papaya.com.hr (Mondo d.o.o.) arising from any product sold on the Papaya.com.hr (Mondo d.o.o.) website shall be the price of the product ordered. Under no circumstances, including but not limited to negligence, shall Papaya.com.hr (Mondo d.o.o.), its officers or other representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm to equipment and/or personal injury or death arising out of the use, or the inability to use a product sold on this site.

Currency conversion

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Papaya.com.hr (Mondo d.o.o.) reserves the right to limit quantity on any and all products. We may contact you regarding adjustments to your order, including but not limited to tax and shipping. If any adjustments are made to your order you will be informed via an email prior to us billing you. The charges at checkout may not be final, pricing and availability is subject to change without notice. Papaya.com.hr (Mondo d.o.o.) reserves the right at any time after receipt of your order to accept or decline your order for any reason. Please be aware that all calls may be monitored and/or recorded for quality and training purposes.

All tickets sold over Papaya.com.hr are electronic tickets and are not send in physical form but are accessible in the account of the customer at Papaya.com.hr and/or is sent by email. Papaya.com.hr (Mondo d.o.o.) is in no case responsible for loss of information by the customer nor is required to prove delivery of the email or arrival of purchased product to the customer. If the customer has any doubt about the validity and arrival of purchased eticket or product or has any other complaint he/she should contact us via provided contact information at latest 3 days before the event. Any complaints after the event has passed will not be accepted.

We are not in any case responsible to prove or monitor whether the client used his eticket on spot. We are not collecting nor registering exchange of etickets for festival wristbands on spot and thus are not responsible how or if the client will use his rights guaranteed with the purchase of eticket.

Typographical Errors

While we make every effort to ensure the products information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event that item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, Papaya.com.hr (Mondo d.o.o.) shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced, Papaya.com.hr (Mondo d.o.o.), at our sole discretion, will do one of the following:

1. If an item is priced lower then the displayed price, you will be charged the lower amount and we will ship the item.
2. If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund.

We reserve the right to correct and/or update the content on our website at anytime without notice.

Sales Tax/ International orders

Papaya.com.hr (Mondo d.o.o.) shall automatically charge and withhold the applicable sales tax for all orders.

International orders may be subject to local import fees, customs, duty, or additional taxes in the country of destination. Papaya.com.hr (Mondo d.o.o.) is not responsible for, nor can offer any specific advice on import fees, duty, customs, or taxes that you may have to pay when your merchandise arrives. Papaya.com.hr (Mondo d.o.o.) recommends that you contact your customs import office for more information about potential charges.

Papaya.com.hr (Mondo d.o.o.) is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned.

Cancelation Notice

Papaya.com.hr (Mondo d.o.o.) is not responsible for any one sided cancelation of acts or artists from the side of artists or their management.

Club Papaya (Mondo d.o.o.) reserves the right to change the program, dates and make other changes without prior notification.

In the case of cancelation from the side of the artist, customers that purchased the ticket via papaya.com.hr can ask for the refund via email and the refund will be sent to the same paymant method they used when purchasing the ticket. Credit card charges and bank fees that were applied when papaya.com.hr (Mondo d.o.o.) received the paymant, either from the customers bank or papaya.com.hr (Mondo d.o.o.) bank, will be deducted from the refund.

In the said cases we will accept refund claims no later than 10 days after the event. Refund claim must be sent via registered post to address: MONDO d.o.o., Cvjetno naselje III. 23, 10000 Zagreb, Croatia (ATTN: for papayashop.com.hr). The date on the registered letter will be used to calculate the time of sending the refund claim.

Papaya.com.hr (Mondo d.o.o.) is not responsible in any way nor is obliged to refund any purchases due to any vis major (natural disasters, wars...) situations which can result in act/festival cancelation.

Final notices

By acceptance of this Terms and Conditions, every Client gives Mondo his or hers permission to use photographs and videos made during visit at Mondo facilities (the photographs and videos could include every Client) for promotional and commercial use. Mondo does not take any responsibility for the behavior of other Clients and damages Clients might cause to each other during at the Location.

Along with this Terms and Conditions, we also apply “Privacy Notice” concerning our services, which are available here