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Shipping Fees and Policies

Shipping fees are calculated based on orders with more than one main item, shipping fees may vary and you may be subject to additional shipping charges which you would be notified of prior to us billing your credit card. Oversized products may be subject to additional shipping fee.

Papaya.com.hr (Mondo d.o.o.) will always make every attempt possible to deliver product (s) ordered on time. Papaya.com.hr (Mondo d.o.o.) is not responsible for any delays that may be caused by affiliated shipping carriers. Papaya.com.hr (Mondo d.o.o.) bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.

While executing on line purchase, customers accept charging of their credit cards.

With the purchase of event tickets there is no shipping thus no shipping fee applies. There is only charge of credit card fee. Tickets are e-tickets which shall be delivered to customers via e-mail and are exchangeable at the venue for proper festival ticket/wristband.

Tickets are not transferable. Only the person whose personal data are written on the confirmation of purchase can exchange it for festival ticket or wristband. According to that, all customers must have a printed confirmation of purchase and have a valid picture ID which corresponds to the purchaser name on the confirmation of purchase.

Invoices for tickets and VIP tables shall be sent to customers via e-mail.

Papaya.com.hr (Mondo d.o.o.) shall not bear any responsibility if the customer gives wrong or invalid e-mail address.

Return Policy/Procedures

Papaya.com.hr (Mondo d.o.o.) will accept a return only of damaged goods. For all event tickets all sales are final and no returns are possible. All returns are subject to a minimum restocking fee of 5% of the total transaction charge. Returns are processed in the order in which they are received.Return processing may take up to 7 business days from the time your return is received. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card, account. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we cannot resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.

If you have any further questions regarding the content of these shipping and returns policies please contact us directly atĀ info@papaya.com.hr.

Cancelation Notice

Papaya.com.hr (Mondo d.o.o.) is not responsible for any one sided cancelation of acts or artists from the side of artists or their management.

Club Papaya (Mondo d.o.o.) reserves the right to change the program, dates and make other changes without prior notification.

In the case of event/act/festival cancelation from the side of the artist or for any other reason whatsoever, customers that purchased the ticket via papaya.com.hr cannot ask for the refund.

Papaya.com.hr (Mondo d.o.o.) is not responsible in any way nor is obliged to refund any purchases due to any reasons which result in event/act/festival cancelation.

CONDITIONS OF USE

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions including Conditions of use, Privacy notice and Shipping & Returns. Your placement of an order online indicates your acceptance of these terms and conditions. Papaya.com.hr (Mondo d.o.o.) reserves the right to make changes to this site and these terms and conditions at any time.

Copyright and Trademark Notice

This site is owned and operated by Papaya.com.hr (Mondo d.o.o.). All materials appearing on this site, including but not limited to text, design, logos, graphics, and images may be the sole property of Papaya.com.hr (Mondo d.o.o.). The content of this site may be used only for the purpose of shopping or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of Papaya.com.hr (Mondo d.o.o.). All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and limitation of liability

To the fullest extent possible pursuant to the applicable law, Papaya.com.hr (Mondo d.o.o.) disclaims all warranties, expressed or implied, with respect to products sold on the Papaya.com.hr (Mondo d.o.o.) website, including but not limited to, merchantability and fitness for a particular purpose. Papaya.com.hr (Mondo d.o.o.) does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the site or on any sites linked to this site. You agree that the sole and exclusive maximum liability to Papaya.com.hr (Mondo d.o.o.) arising from any product sold on the Papaya.com.hr (Mondo d.o.o.) website shall be the price of the product ordered. Under no circumstances, including but not limited to negligence, shall Papaya.com.hr (Mondo d.o.o.), its officers or other representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm to equipment and/or personal injury or death arising out of the use, or the inability to use a product sold on this site.

Currency conversion

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Papaya.com.hr (Mondo d.o.o.) reserves the right to limit quantity on any and all products. We may contact you regarding adjustments to your order, including but not limited to tax and shipping. If any adjustments are made to your order you will be informed via an email prior to us billing you. The charges at checkout may not be final, pricing and availability is subject to change without notice. Papaya.com.hr (Mondo d.o.o.) reserves the right at any time after receipt of your order to accept or decline your order for any reason. Please be aware that all calls may be monitored and/or recorded for quality and training purposes.

All tickets sold over Papaya.com.hr are electronic tickets and are not send in physical form but are accessible in the account of the customer at Papaya.com.hr and/or is sent by email. Papaya.com.hr (Mondo d.o.o.) is in no case responsible for loss of information by the customer nor is required to prove delivery of the email or arrival of purchased product to the customer. If the customer has any doubt about the validity and arrival of purchased eticket or product or has any other complaint he/she should contact us via provided contact information at latest 3 days before the event. Any complaints after the event has passed will not be accepted.

We are not in any case responsible to prove or monitor whether the client used his eticket on spot. We are not collecting nor registering exchange of etickets for festival wristbands on spot and thus are not responsible how or if the client will use his rights guaranteed with the purchase of eticket.

Typographical Errors

While we make every effort to ensure the products information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event that item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, Papaya.com.hr (Mondo d.o.o.) shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced, Papaya.com.hr (Mondo d.o.o.), at our sole discretion, will do one of the following:

If an item is priced lower then the displayed price, you will be charged the lower amount and we will ship the item.

If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund.

We reserve the right to correct and/or update the content on our website at anytime without notice.

Sales Tax/ International orders

Papaya.com.hr (Mondo d.o.o.) shall automatically charge and withhold the applicable sales tax for all orders.

International orders may be subject to local import fees, customs, duty, or additional taxes in the country of destination. Papaya.com.hr (Mondo d.o.o.) is not responsible for, nor can offer any specific advice on import fees, duty, customs, or taxes that you may have to pay when your merchandise arrives. Papaya.com.hr (Mondo d.o.o.) recommends that you contact your customs import office for more information about potential charges.

Papaya.com.hr (Mondo d.o.o.) is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned.

Cancelation Notice

Papaya.com.hr (Mondo d.o.o.) is not responsible for any one sided cancelation of acts or artists from the side of artists or their management.

Club Papaya (Mondo d.o.o.) reserves the right to change the program, dates and make other changes without prior notification.

In the case of cancelation from the side of the artist, customers that purchased the ticket via papaya.com.hr can ask for the refund via email and the refund will be sent to the same paymant method they used when purchasing the ticket. Credit card charges and bank fees that were applied when papaya.com.hr (Mondo d.o.o.) received the paymant, either from the customers bank or papaya.com.hr (Mondo d.o.o.) bank, will be deducted from the refund.

In the said cases we will accept refund claims no later than 10 days after the event. Refund claim must be sent via registered post to address: MONDO d.o.o., Avenija Dubrovnik 16/7, 10000 Zagreb, Croatia (ATTN: for papyashop.com.hr). The date on the registered letter will be used to calculate the time of sending the refund claim.

Papaya.com.hr (Mondo d.o.o.) is not responsible in any way nor is obliged to refund any purchases due to any vis major (natural disasters, wars...) situations which can result in act/festival cancelation.

PRIVACY NOTICE

At Papaya web shop (Mondo d.o.o.) we are committed to protecting your privacy online. Your Private Information will never be disclosed to anyone and will be used for strictly business purposes only. Personal information stored on our site by our customers will only be available to primary customer service representatives, system administrators, and accounting personnel . All orders placed through our site are handled through a secure online server or third party payment gateway such as PayPal or AlertPay.

Collected Information

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during any visit.

How we use your Information

We will never sell or rent your personally identifiable information to third parties, and will not share your personally identifiable information with third parties without your consent, unless such sharing is necessary for the purposes set forth in this Privacy Policy. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to help administer promotional emails, and to administer warranties purchased. We give them access to the information needed to complete their job. Sometimes that includes a portion of your personal information. Our computer systems protect personal information using an advanced firewall server technology.

Law Enforcement Cooperation

We may however, disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on our company; (d) protect and defend the rights or property of our company; or (e) act in urgent circumstances to protect the personal safety of users of our websites products, services, or the public at large.

What are? / How we use Cookies

We use cookies to help identify you when you visit our store and to customize your experience. The cookie contains a randomly assigned user identification number, the country where you are located, and we may track where you came from, and how you browse our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.

If you have any further questions regarding the content of this privacy policy please contact us directly at info@papaya.com.hr.

CONTACT

VIP RESERVATIONS

vip@papaya.com.hr

+385 91 5615 103